Enrolment?

  1. Select your course in the Course Catalogue
  2. Add to cart or basket
  3. Select another course, if you wish, and add to cart or basket
  4. When completed your selection proceed to the checkout
  5. Log in if you already have an account or register if you do not have an account
  6. Select your payment method and complete your purchase.
  7. You will be issued and emailed a link to download a voucher code if the payment is complete as with credit cards. With direct deposit and EFT, the payment will be complete on receipt of the funds in our bank account.
  8. You will be taken to the “My Courses” page. Select “Redeem Voucher” enter your voucher code and submit.
  9. You will be shown a message your voucher redemption was successful. Click on “My Courses” and you will see the courses you have enrolled in.
  10. You’re ready to enjoy your course.

Your progress through the course is unique to you. Which lessons, quizzes and tests you have completed are unique to you. Whe you complete the course there is a record of your completion and a certificate of completion is issued. You can log in and review the progress and record of completion of all your courses including the free ones. This can only work if you are registered and login each time you do some work on your course.

This needs to be read in conjunction with the Enrolment Agreement. It is also without prejudice to your rights under the Australian Consumer Law.

Our Money Back Guarantee

We are aware that the greatest fear of most people when they enrol in a training course is that they will spend their valuable time and money attending the course and not learn anything useful. We are extremely confident of the quality of our courses and also the amount of content that we include for the price — and this is one of the key reasons that we have no qualms offering our Money Back Guarantee.

How Does the Refund for the Money Back Guarantee Work?

If you are not fully satisfied with the course you are undertaking, just inform us prior to completing the course or substantially undertaking most of the course and we will arrange a full refund of your course fee.

One refund per person per course. For bulk enrolments and adjustment will be made on a pro-rata basis.

Refunds will be made by the same method as the purchase.

This Money Back Guarantee is offered on the basis of an undertaking of good faith by all parties.

These are for students who subscribe to various types of membership to have access to a number of particular courses for their type of membership.

Memberships can be useful for teams where the team needs to undertake a certain set of courses. The one voucher code used by each member of the team will automatically enrol that team member in all the specified courses.

It can also be used for the alumni of certain courses to access updated material.

You can simply select your course from the catalogue, add to the cart and increase the numbers for that course in the cart The voucher code that is downloaded can be used for the number of times that were purchased. Each member of the team has to register separately and use the voucher code so their individual progress is recorded.

Organisations and sole traders of good credit standing may have the option of being invoiced. On receipt of the appropriate authority, we will invoice your organisation and provide you with voucher codes for each of the courses. Each voucher code has a set number of times it can be redeemed. This is based on the number of team members enrolling in each course.

Organisations and sole traders of good credit standing may have the option of being invoiced. On receipt of the appropriate authority, we will invoice your organisation and provide you with voucher codes for each of the courses. Each voucher code has a set number of times it can be redeemed. This is based on the number of team members enrolling in each course.

Our courses are great value for the listed price. Accordingly, we do not have a fixed discount formula. But we do have a flexible discount policy. We take into account your circumstances including:

  1. the amount proposed to be spent in a single transaction is more than $770 including GST. This approximates ten course enrolments?. This can be, for example,  for 10 people enrolling in one course each, one person enrolling in 10 courses, or 5 people enrolling in two courses each.
  2. your organisation not-for-profit;
  3. you a student and not in full-time employment;
  4. you currently are unemployed or in receipt of government benefits;
  5. you are in a position to endorse or otherwise promote a course or courses. We are ethically and legally bound to disclose the benefit provided.
  6. your CPD programme includes our courses going into the future;
  7. we provide other services to your organisation such as in-house training (private courses), induction courses or live seminar assessment; or
  8. you or your organisation may be a contributor.

We are happy to discuss these arrangements. If a discount is applicable we will issue an invoice. On receipt of the appropriate authority, we will invoice your organisation at the discounted pricing and provide you with voucher codes for each of the courses. Each voucher code has a set number of times it can be redeemed. This is based on the number of team members enrolling in each course.

Discounts can also be provided through memberships. This provides automatic enrollment to a member for a certain set of courses.  This avoids the need to have a voucher code for each course. Memberships are sometimes offered online otherwise they can be custom made and invoiced as above.

Assessment Procedures?

In some courses, there is additional recognition of your achievement in successfully completing a part of a course. These are called “Achievements”. You will also be issued with a certificate on successful completion of the course.

Questions about Content

There are a few criteria including:

  1. it has to be practical. Something which can be implemented;
  2. it must add value to the course topic;
  3. it must be relatively easy to read. Material with steps or point form explanations are looked on favourably;
  4. the author of the source should have some demonstrated expertise in the topic;
  5. the source material should be evidence-based, and
  6. the source material should have references for its sources;

We source all the material we use in our courses so you can access the original resource.

We add value to the material by:

  1. bringing up to date, relevant, quality, information relating to a particular topic;
  2. managing or curating the flood of information on the various topics;
  3. the information making up the content of the course being organised in a logical manner which helps learning;
  4. developing and applying assessment tools to the material which in turn assists with your learning and ensures a better level of understanding of the material and how it applies to real-life situations;
  5. providing a learning management system (LMS) so you have an evidence-based record of the successful completion of courses;
  6. having the LMS track your progress in your courses which helps with motivation to complete the course and improved efficiency by letting you know exactly what you have completed in the course.